Animal Welfare Charity

London, UK

The Client was experiencing significant issues with regards to its IT quality and services. As a result, the organisation decided to focus on improving the delivery of IT services, better leveraging data within the organisation and determining the current cost of IT. The Client also sought to better align its IT function with its operations and streamline operations by investigating IT best practice models and industry benchmarks.

The Operations Executive engaged PTS Consulting Group (PTS) to conduct a full-scale independent IT maturity assessment of the Client’s IT function. This sought to identify potential improvement opportunities and areas where efficiencies could be achieved across six dimensions; people, process, technology, structure, strategy and data. The maturity assessment and analysis of IT capital and operating expenditure (Capex and Opex) was to be completed for operations across two sites. Following the assessment, the Client executive wanted PTS to conduct an options appraisal and make recommendations on the best options to enhance IT delivery in the future

• Highly visual representation of the Client’s capability gaps across the IT functions of strategy and architecture, management quality, security and compliance; administration change and operations
• Enhanced understanding of full IT Capex and Opex and industry dynamics
• Holistic view of current IT function through a qualitative and quantitative lens.

Overall, the Client was given a holistic view of its current IT function through a qualitative and quantitative lens. Addressing the identified gaps will help resolve its IT quality and service issues in addition to dramatically improving the organisation’s levels of efficiency as a whole.