Aston University

Review of all aspects of the University’s communications provision with the goal of responding to the modern demands of UK and international students looking to access, receive and disseminate information from a variety of multi-media channels.

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Location


Birmingham, UK

Overview


In 2001, the University decided to review all aspects of its communications provision with the goal of responding to the modern demands of UK and international students looking to access, receive and disseminate information from a variety of multi-media channels. To address the shortcomings of its existing infrastructure, Aston decided to seek external support in developing a strategy to replace all three elements: the data network and cabling infrastructure; voice system and moving image service. After a formal tender process, Aston chose PTS Consulting (incorporating Improcom) on the basis of its long track record in working with around 100 UK higher education institutions.

Highlights


  • Over 1,500 VoIP handsets supported by Cisco’s Unity unified messaging services
  • Introduction of Direct Dial In (DDI) services
  • Frist UK Higher Education institution to deploy a fully converged IP network
  • Fast and reliable data network, and a voice service offering much-needed capacity and improved functionality

“We were committed to providing our staff and students with more opportunities and channels for teaching and learning by exploring the latest technology and methods of working. For some time, our voice system and data network had been failing to support the level of service our users expected and was beginning to impose limitations on us. For instance, the voice system had run out of capacity and was unable to support many of the new features and functionality we required. At the same time, our ageing analogue on campus VCR/TV and Teletext network could no longer cope with growing demand. If we were to retain our position in the technological vanguard of education, we realised that we needed a new converged network capable of supporting all kinds of data, telephony and real-time multimedia applications, from administrative support systems to delivering tutorials.” – Guppy Dhariwal, Director of Finance at Aston University

Aston University Case Study

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