Citi Group

PTS Consulting engaged a leading financial services company’s Equity Trading business. The company was experiencing a high level of dissatisfaction with their IT Services, which included both inefficiency and uncontrolled spend.



London, UK


The organisation’s Global Equities Trading Business had been dependent upon numerous critical business applications, sitting on an underlying IT infrastructure, provided by the Technology Infrastructure (CTI) department (a central group within the organisation). The business wanted to improve IT service provision – the delivery of these services had been falling below business expectations – by enhancing its services to achieve availability, agility, security, accountability, and technical excellence.


  • Recommendations to achieve the desired operational state
  • Improved Total Cost of Ownership and greater flexibility and control
  • Clear path to match IT infrastructure service to strategic business requirements
  • Improved IT infrastructure service environment

“We needed a partner that not only understood the world of the trading floor, but that could also engage cohesively with our senior management on a global scale. PTS was that partner. Before undertaking the strategic review, there was a disconnect between the IT service and our business strategy. We thought we wanted to outsource our IT service, but PTS has helped us to define a better roadmap for improvement. The aspirational model PTS helped to build has given us a clear direction on how to transform our business to make the delivery of IT services more flexible and disciplined – with objectively defined goals and an improved environment in which to manage our services. We now also have a good understanding of the direction that the market is taking in the next 12 to 18 months.” – the Head of Equities Trading and COO

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Based on its findings, PTS was able to offer alternative recommendations to achieve the desired operational state. Following the advice from PTS, the Client decided to retain its IT services in-house to achieve improved Total Cost of Ownership and a greater level of flexibility and control. This would provide the business with the opportunity to resolve the challenges identified while allowing the third party providers to mature their services and Global Equities to develop the requisite capabilities to manage an outsourcing engagement, if required, in the future.

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