Global Asset Management Company

Onsite and Remote Support enable Asset Management Company can confidently provide the right level of service at the right time

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Location


Global

Overview


As a fast-paced, growing Financial Services organisation, this Global Asset Management company needed an IT team that matched its ever-increasing demands. With additional on-site and remote support IT support from PTS Managed Services, the Client’s IT team can confidently provide the right level of service at the right team while keeping in line with local expectations.

Highlights


• 24 hour, remote and on-site support

• Team established alongside client team

• Strong working relationships

“Operating as peers and sharing accountability, the PTS team and the Clients IT team provide reliable, quality advice and assistance on a global base. The partnership has since improved customer trust and the way the business responds to new challenges.”

Summary


Supporting a continuously changing and fast-paced organisation, as well as the increasing demands of a technology-reliant business requires a scalable and flexible approach. To match the Client’s unique requirements, PTS deployed a growing team to provide 24/7, remote and on-site IT assistance. As a dynamic and growing business, the PTS team is scalable, and continuously evolving, acquiring and developing skills to support business and its endeavours to generate income and consistently high returns while protecting investment downside.

A successful IT Service Desk relies on much more than expertise and agility. Local domain knowledge and strong working relationships with the Client’s team are also the essential ingredients of a responsive and trusted support partner. Operating as peers and sharing accountability, the PTS team and the Clients IT team provide reliable, quality advice and assistance on a global base. The partnership has since improved customer trust and the way the business responds to new challenges.

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