Chanel

PTS assists a renowned French Fashion House with a Regional Data Centre Strategy and the design of a Target Operating Model.

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Location


Hong Kong, HK

Overview


Following an internal global Data Centre (DC) assessment, it was identified that the client required a more resilient Disaster Recovery (DR) capability for its Regional production DC in Hong Kong. As a consequence, the client engaged PTS Consultancy services to assist with the definition of the Greater China & Asia-Pacific DC Resilience Roadmap and associated DC supplier assessment and
selection.

Highlights


  • Deployment of a Target Operating Model, Best Practice process model and a single service management toolset
  • The Client can drive through significant improvements in service quality, productivity, and efficiency
  • Improved alignment between business and IT

“PTS Consulting’s experience and understanding of IT Service Management Best Practice and Target Operating Models led to the improved alignment between the business and IT, provided clearer visibility of costs and higher standards of service quality and support. IT is now more aligned to the business and more able to clearly communicate on technology and business issues – bridging the ‘comprehension gap’ between the business and technologists.”

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Summary


The client’s IT organisation is now in a stronger position to respond to higher customer expectations and support the drive for increased revenue growth, quality, service excellence, productivity, efficiency and competitiveness. This will lead to a more consistent, quality service. Staff productivity will increase due to higher uptimes and improved performance and availability of systems. Additionally, increased understanding of the IT infrastructure, IT support, and business processes will lead to better management information, enabling the organisation to make more informed decisions on where IT
investment can further enable the business

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