Prolonged underinvestment in the upkeep of the Client’s IT infrastructure had left it with a substantial amount of “technical debt” concerning hardware and software, thereby exposing the Client to multiple operational, financial, and reputational risks.
Following a competitive bid and selection process, PTS was awarded the initial phase of the program, scheduled for a year, to remediate the accrued technical debt against the Client’s most critical IT applications and services.
Following the success of the initial engagement, and a further tender process, the Client retained PTS to deliver the next tranche, now classified as (Priority) Tier 0 and Tier 1 applications and services.
Program prioritization, resource allocation, dependency identification and third-party vendor relationship management were the most significant of the multiple challenges, coupled with an ever-changing baseline asset inventory generated from the configuration management database.
PTS adopted a three-phase approach, covering Discovery, Analysis & Planning, and Execution, wrapped in a blanket of rigorous project governance and control. PTS resources formed collaborative and close alliances with the various siloed areas of operations within the organization, bridging the gaps between the application owners and the IT Infrastructure tower leads.
PTS Project Managers drove the Client teams through the full remediation lifecycle. Producing specifications for new server build/installations, code development/testing, migration from development through User Acceptance Testing, and Business User Acceptance Testing to Production and Data Recovery environments. Once systems and components were deemed to be back in compliance, PTS then followed up, driving the decommissioning efforts as well ensuring all bookkeeping entries (device inventory tool) were updated.
PTS completed full-stack remediation of circa 130 critical applications thereby ensuring compliance with a federal audit finding and reducing overall risk within the organization.
A further outcome was the establishment of a Business as Usual (BAU) process to enable the Client to self-remediate application life cycle management going forward.
- Updated the most critical application in the company to fully compliant platforms for future years
- Structured a non-invasive remediation approach with local application teams
- Identified and remediated processes that did not fit into the BAU model to ensure a complete solution
- Developed a software-based tool to manage and co-ordinate the multiple data sets and project plans to facilitate streamlined project & program reporting and risk & issue management
Service Discovery and Technical Debt Remediation expertise transform critical applications into fully compliant, future-proof platforms and facilitate streamlined project and program reporting, risk, and issue management.
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